Cancellation & Refund Policy

1. The 14-day trial comes first

Every new workspace starts with a 14-day evaluation trial. It needs no card and no payment details of any kind, so the ordinary way to avoid needing a refund is to use the trial — you cannot be charged during it, and nothing renews into a charge without you entering payment details first.

2. Cancelling

Cancel at any time from Plan & Billing in your workspace settings, or by writing to support@opsylo.com. No notice period, no retention call.

• Your subscription stays active until the end of the term you have already paid for.
• You are not charged for any term after that.
• Your data stays available for export for the remainder of the term, and the workspace is not wiped the moment you cancel.

3. When we refund

• Duplicate charges. If a payment was taken twice for the same term, the duplicate is refunded in full. Tell us and we will not argue about it.
• Within 7 days of a first paid charge. If you pay for a subscription or a module pack and ask for a refund within 7 days, we refund it in full, less any transaction fee the gateway has already charged and does not return.
• A failure that is ours. If a fault on our side made the service unusable for a material part of a term, we refund or credit that part.

We do not generally refund a term that has been substantially used, or usage-based charges such as consumed AI credits and delivered messages, because those costs are incurred as they are used.

4. Upgrades and proration

Upgrading in the middle of a paid term earns a proration credit for the unused part of what you already paid, applied to the new plan — you are not charged twice for the same days. A trial has nothing to credit back, so upgrading out of a trial simply starts the paid term. Downgrades take effect at the next renewal rather than refunding the difference mid-term.